Effortless Payment Operations
Built for Senior Living

Turn private payments from a process into a predictable flow. Families pay seamlessly and Sunbound handles reminders, outreach, and follow-up so your teams free up capacity.
Cash lands where it should, automatically and on time.

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  • 90%+

    Avg. census paying through Sunbound

  • 95%

    Avg. on-time
    payment rate

  • 99%

    Family satisfaction rate

  • 40+

    hours/month

    Staff time reclaimed

Paper Checks Are Holding You Back.

Across senior living, payments are still manual, fragmented, and time-consuming. Staff spend hours chasing invoices, processing checks, and following up with families — creating stress for teams and unpredictable cash flow for operators.

Manual Work

Are you spending hours chasing paper checks or processing private payments manually?

Unpredictable Revenue

Has your revenue become hard to predict, given the variability of on-time payments?

Staff Strain

Could your staff be spending more time on higher-value tasks, like those that drive care?

Turn Payments from a Process into a Flow

Payment Operations brings automation and predictability to the most critical part of your revenue cycle.

Sunbound handles reminders, outreach, and follow-up — while giving families flexibility in how they pay.
The result? Faster cash in the door, fewer errors, and a better experience for everyone involved.

With Sunbound

Smarter, automated receivables that speed up cash flow and free your teams from manual work.

  • Faster, more predictable cash flow

  • Less manual follow-up and staff time spent on payments

  • Reduced bad debt and missed payments

  • A smoother, simpler payment experience for families

Without Sunbound

Manual processes slow down collections and create stress for both staff and families.

  • Staff time wasted on payment reminders and reconciliation

  • Delayed payments that disrupt cash flow

  • Fragmented processes and limited visibility across communities

  • Families frustrated by outdated systems

  • 30%+

    Reduction in Bad Debt

  • 2%

    Increase in revenue
    capture

  • 10%+

    Improvement in private
    pay billing accuracy

  • 10x

    Operator ROI

Flexible Payment Options

Provide families with multiple secure ways to privately pay, including ACH, debit/credit cards, and split billing options.

  • Convenient online and offline payment methods

  • One-time payments or auto-pay options

  • Split billing for shared responsibilities

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Dedicated Customer Support

Sunbound provides dedicated customer support to serve as the first line of assistance to answer family questions and issues

  • Dedicated family support line that knows your communities

  • Assists in resolving payment and billing questions upfront

  • Saves community staff time to focus on more value add tasks

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Transparent Communication

Keep families informed with proactive communication and detailed billing statements.

  • Alerts for due dates and payment confirmations

  • Monthly statements with clear breakdowns

  • Support for inquiries and escalations

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Compatibility with Current Systems

Effortlessly connect Sunbound to your existing EHR and billing platforms, reducing manual processes and ensuring smooth workflows.

  • Compatible with your existing systems

  • Automated data pulls and payment posting

  • Enhanced operational efficiency

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Case Study

How Maplewood Freed Up Five Days Per Month

  • 87.5% reduction in paper check payments

  • On-time payments improved from 75% → 93%

  • Staff reclaimed 5 days per month

  • Electronic payment reached 99% adoption across communities

  • Centralized financial operations to improve efficiency

“We've transformed our payment operations while making it easier for families to focus on what matters most: their loved one's care. ”
– Shane Herlet, Co-CEO, Maplewood Senior Living

The Payment Experience
‍Everyone Appreciates

For finance teams, it’s fast, organized, and automated.

For families, it’s simple, secure, and flexible.

Sunbound makes it easy to manage private payments across multiple family members, residents,
or communities — while maintaining full financial control and oversight.

Operator Portal

Get real-time AR insights, collect payments, monitor payment statuses,
and streamline processes all from a single platform.

  • Visibility into the most important payment and AR metrics for operators

  • Stay up to date on payment statuses and digital payments

  • Easily collect one time payments at move-in/move-out

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Billing QA Tool

Intelligent, machine learning QA tool that ensures bills are correct to maximize operator revenue and improve family trust.

  • Pulls together clinical data, billing and lease information

  • Proactively identifies billing discrepancies

  • Improves accuracy for private pay accounts

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Support Line for Families

Sunbound provides families with a dedicated support line to address payment questions and concerns quickly and efficiently.

  • Handles billing and payment inquiries

  • Reduces staff involvement in escalations

  • Builds trust and transparency with families

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Reporting & Analytics

Access detailed analytics and KPI tracking to get actionable insights and drive better decision-making.

  • Understand critical, next level KPIs that matter the most

  • Reduce disputes and find missed cash

  • Enhance operational efficiency

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Let’s Simplify How Money Comes In

See how Sunbound helps operators bring every dollar in faster, with less work and more visibility.

Turn unpredictable receivables into predictable cash flow — and free your teams to focus on care, not collections.

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