Solving the Challenges That Hold Senior Living Back

From unpredictable cash flow to preventable bad debt, claims denials, manual workflows, and inconsistent reporting, senior living operators face challenges that most industries solved years ago. Sunbound modernizes the entire “money-in” process — reducing administrative strain, improving revenue performance, and giving leaders clear visibility across every community.

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Built to Fix the Issues That Impact Every Community

Senior living’s “money-in” process touches nearly every part of the organization. Sunbound helps each role work with more confidence, fewer headaches, and better results.

Cash Flow Predictability

Turn unpredictable private-pay and Medicare/Medicaid claims timing into consistent, on-time revenue.

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Reduce Aging
& Bad Debt

Catch issues early, increase digital adoption, and prevent balances from falling into bad debt.

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Fewer Claims
Denials

Eligibility checks, complete documentation, and expert submission for clean, consistent reimbursement.

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Streamline Staff Workflows

Give teams hours back by eliminating manual payment tasks, follow-up, and claims-related complexity.

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Reduce Administrative Burden

Digitize paperwork, simplify reconciliation, and standardize processes across communities.

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Improve Visibility & Reporting

Real-time insight at the community and portfolio level, with clear dashboards leadership can trust.

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Standardize Community Workflows

Ensure every community follows the same predictable revenue process — reducing variance and risk.

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Fix Move-In & Move-Out Complexity

Digital deposits, pre-created residents, and instant move-out true-ups for frictionless transitions.

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Senior Living Is Complex.
The Revenue Cycle Makes It Harder.

Across private pay and claims, operators rely on paper-based systems, inconsistent workflows, and limited visibility. The result: unpredictable revenue, overwhelmed staff, frustrated families, and reactive operations. Sunbound fixes the underlying causes.

  • Unpredictable revenue driven by mailed checks, inconsistent follow-up, and variable claim reimbursement cycles

  • Move-in and move-out complexity that slows onboarding, delays final statements, and adds emotional labor for teams

  • Inconsistent processes across communities and regions, creating wide performance variance

  • Claims that operate like a “black box,” with little visibility into status, denials, or eligibility issues

  • Limited reporting and fragmented data, leaving leadership without clear understanding or real-time insight

  • Manual, paper-based tasks that drain staff time and increase the likelihood of errors

Each challenge affects every role differently — and Sunbound is built to solve them all.

One Platform That Solves Problems Across the Organization

Sunbound doesn’t solve one issue — it solves the interconnected challenges that affect cash flow, staffing, reporting, and family experience.

Predictable Cash Flow

Leaders can forecast confidently and avoid financial surprises.

Operational Efficiency

Community staff spend less time on paperwork and more time with residents.

Transparent Claims

Every claim is tracked from submission to reimbursement—no more black box.

Accurate, Real-Time Reporting

Finance, operations, and regional teams finally share the same reliable data.

Standardization Across Communities

Consistent processes reduce risk, improve performance, and eliminate guesswork.

Better Family & Staff Experience

Simpler payments, clearer communication, and less stress for everyone involved.

Stronger Financial & Operational Performance

Each challenge we solve is tied to measurable, community-level and portfolio-level impact.

Predictable Cash Flow

Revenue arrives on time, enabling confident planning and smoother financial operations.

More Revenue Collected

Lower aging, fewer denials, and less bad debt means operators keep more of what they earn.

Hours Back for Staff

Teams avoid manual payment tasks, reconciliation steps, and claims troubleshooting.

Cleaner, More Trusted Data

One source of truth improves forecasting, reporting, and executive decision-making.

Consistent Community Performance

 Standardization reduces variance, eliminates guesswork, and supports regional oversight.

Improved NOI & Stability

Less waste, fewer surprises, and smoother revenue drive stronger financial outcomes.

Trusted by Leading
Senior Living Operators

"The Sunbound team is great and the product is working even better than expected! They have promised big and delivered on it."

Mike Eby

CFO

"We've transformed our payment operations while making it easier for families to focus on what matters most: their loved one's care."

Shane Herlet

Chief Operating Officer

"It’s improved our trust scores and decreased turnover."

April Young

President of Operations

"Our billing accountants used to spend 2 business days manually processing ACHs each month. Now that the pulls happen automatically, they are freed up to focus on other high-impact tasks."

Samantha Spino

Chief Accounting Officer

See How Sunbound Helps Your Entire Organization Thrive

Whether you lead finance, operations, or on-site teams, Sunbound gives you the tools to work smarter, not harder.

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