Bad Debt Doesn’t Have to Be a Cost of Doing Business

Manual private-pay workflows and overlooked eligibility changes are two of the biggest drivers of preventable aging. Sunbound boosts digital adoption, automates reminders, and validates eligibility before claims go out — ensuring more dollars are collected on time and fewer balances fall into bad debt.

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A Platform Built to Prevent Aging — Not Just React to It

Most bad debt isn’t caused by inability to pay — it’s caused by outdated, manual systems that let balances slip through the cracks.

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Modern, Digital Payments

A simple, modern payment experience keeps families paying on time — cutting down overdue balances and preventing avoidable aging.

Expert-Led Claims Management

Fewer denials and faster reimbursements mean less aging and fewer write-offs across the claims side — with eligibility checks before every submission.

Automated Outreach & Reminders

Sunbound handles recurring reminders and structured follow-up, reducing aging caused by overwhelmed teams or inconsistent community processes.

Centralized Oversight

Corporate and regional leaders get real-time visibility into performance, adoption, aging trends, and risk across the portfolio of communities.

Why Bad Debt Builds in Senior Living

Most bad debt isn’t caused by inability to pay — it’s caused by outdated, manual systems that let balances slip through the cracks.

Paper Checks Create Delays

Checks arrive late, get misplaced, or bounce — increasing the likelihood that receivables age into later buckets.

Claims Denials Add Up

Missed authorizations, eligibility errors, and slow follow-up convert reimbursable dollars into aging — and eventually bad debt.

Fragmented Visibility

Without centralized reporting, leadership doesn’t always spot aging risks until months later, when the dollars are no longer recoverable.

Low Digital Adoption

Families want flexible online payment options, but most operators lack the tools — leading to inconsistent or missed payments.

Inconsistent Follow-Up

Community staff are stretched thin and can’t chase every outstanding balance, creating gaps that turn into aging.

Early Detection. Fewer Issues. Better Outcomes.

When payments and claims run smoothly, operators keep more of the revenue they earn — and staff stay focused on care. Stop avoidable issues in their tracks before they become bad debt.

Reduced Aging

Automated workflows catch issues early — long before balances become unrecoverable.

Fewer Write-Offs

Fewer missed payments and fewer preventable denials mean fewer surprises at month-end.

Higher Collection Rates

Increased digital adoption leads to more consistent on-time payments and stronger cash inflow.

Improved Stability

Operators keep more cash in the business and strengthen NOI across the portfolio.

Better Forecasting

Cleaner aging and fewer write-offs help finance teams plan more accurately.

Three Products. One Predictable System.

Each Sunbound product solves a different part of the revenue journey, but together they deliver full visibility, faster cash flow, and greater efficiency across every community.

Private Payments

Digital payments families actually use. Faster collections, fewer checks, and simplified workflows that keep staff focused on what matters.

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Claims Management

Transparent, expert-driven claims process. Fewer denials, faster reimbursement, and higher revenue capture.

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Financial Agility

Built on your receivables, Sunbound empowers operators to unlock cash already in motion, without banks, loans, or outside credit.

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Built for the Roles That Carry the Revenue Cycle

Senior living’s “money-in” process touches nearly every part of the organization. Sunbound helps each role work with more confidence, fewer headaches, and better results.

Chief Financial Officers

 Predictable cash flow, lower bad debt, and visibility across every community.

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Chief Operating Officers

 Standardized processes, fewer fires, and more efficient communities.

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Regional Leadership

 Real-time insight and consistent performance across their portfolio.

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Accounting & Treasury Teams

 Cleaner records, clearer reporting, and reduced preventable bad debt.

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Exec. Directors & BOMs

 Less paperwork, fewer difficult family calls, and smoother day-to-day operations.

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Trusted by Leading
Senior Living Operators

"The Sunbound team is great and the product is working even better than expected! They have promised big and delivered on it."

Mike Eby

CFO

"We've transformed our payment operations while making it easier for families to focus on what matters most: their loved one's care."

Shane Herlet

Chief Operating Officer

"It’s improved our trust scores and decreased turnover."

April Young

President of Operations

"Our billing accountants used to spend 2 business days manually processing ACHs each month. Now that the pulls happen automatically, they are freed up to focus on other high-impact tasks."

Samantha Spino

Chief Accounting Officer

Reduce Bad Debt Across Every Community

See how Sunbound helps operators catch issues early, improve collections, and prevent aging before it starts.

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