Move-Ins and Move-Outs Shouldn’t Be This Complicated

Deposits, paperwork, final statements, manual calculations, and endless handoffs make move-ins and move-outs some of the most stressful workflows for staff and families. Sunbound modernizes both processes with digital tools, automated steps, and clean records — making transitions faster, easier, and far more predictable.

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Make Every Transition Simple, Fast, and Predictable

Sunbound digitizes and automates key steps in move-in and move-out workflows — eliminating manual work, guesswork, and delays.

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Digital Deposits & Simplified Move-Ins

Pre-created residents and digital deposits allow communities to take payments before move-in, automatically applying them to the first statement — with no manual tracking or paper checks.

Clean, Centralized Payment Records

All payments, deposits, adjustments, and itemized charges live in one place, giving families and staff clear, accurate records without confusion or back-and-forth.

Automated, Accurate Move-Out True-Ups

Sunbound instantly calculates prorated final balances and enables quick digital payments or refunds — eliminating delays, manual math, and corporate bottlenecks.

Clear Eligibility & Claims Visibility

Eligibility issues, pending claims, and reimbursement statuses are visible throughout move-out, preventing errors, missed revenue, and last-minute surprises.

Why Move-Ins and Move-Outs Are So Painful for Communities

Without modern tools or standardized processes, both workflows create unnecessary administrative work, delays, and emotional strain.

Move-In Payments Require Manual Workarounds

Because future residents can’t be set up in the system, communities collect paper checks, track deposits manually, store them physically, and wait until move-in to apply them — creating delays and unnecessary administrative work.

Move-Out True-Ups Require Complex Math

BOMs and corporate teams rely on spreadsheets or pen and paper to manually calculate prorations, final balances, and adjustments — creating back-and-forth and delayed statements.

Paper Checks Create Emotional Challenges

After a resident passes or moves out, BOMs often make difficult calls about outstanding balances — or ask families to send paper checks at emotional moments.

Claims & Eligibility Issues Affect Final Balances

Eligibility changes, missed recertifications, or pending claims can delay accurate move-out calculations and extend the admin workload.

Faster Transitions. Fewer Errors. Happier Families.

When move-ins and move-outs run smoothly, staff save time, families have a better experience, and communities see faster, more reliable revenue.

quick & painless move-in process

Digital deposits and automated workflows remove friction and eliminate manual setup.

Accurate, Instant Final Statements

Automated true-ups prevent delays and reduce involvement from corporate teams.

Stress-Free Family Conversations

Digital payments and clear records minimize awkward post-move-out conversations.

Reduced Aging & Missed Revenue

Eligibility checks at the time of submission and end-to-end claim visibility prevent last-minute surprises.

Consistent Resident Experience

Families get the same professional, polished billing experience no matter which community they choose.

Three Products. One Predictable System.

Each Sunbound product solves a different part of the revenue journey, but together they deliver full visibility, faster cash flow, and greater efficiency across every community.

Private Payments

Digital payments families actually use. Faster collections, fewer checks, and simplified workflows that keep staff focused on what matters.

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Claims Management

Transparent, expert-driven claims process. Fewer denials, faster reimbursement, and higher revenue capture.

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Financial Agility

Built on your receivables, Sunbound empowers operators to unlock cash already in motion, without banks, loans, or outside credit.

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Built for the Roles That Carry the Revenue Cycle

Senior living’s “money-in” process touches nearly every part of the organization. Sunbound helps each role work with more confidence, fewer headaches, and better results.

Chief Financial Officers

 Predictable cash flow, lower bad debt, and visibility across every community.

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Chief Operating Officers

 Standardized processes, fewer fires, and more efficient communities.

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Regional Leadership

 Real-time insight and consistent performance across their portfolio.

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Accounting & Treasury Teams

 Cleaner records, clearer reporting, and reduced preventable bad debt.

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Exec. Directors & BOMs

 Less paperwork, fewer difficult family calls, and smoother day-to-day operations.

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Trusted by Leading
Senior Living Operators

"The Sunbound team is great and the product is working even better than expected! They have promised big and delivered on it."

Mike Eby

CFO

"We've transformed our payment operations while making it easier for families to focus on what matters most: their loved one's care."

Shane Herlet

Chief Operating Officer

"It’s improved our trust scores and decreased turnover."

April Young

President of Operations

"Our billing accountants used to spend 2 business days manually processing ACHs each month. Now that the pulls happen automatically, they are freed up to focus on other high-impact tasks."

Samantha Spino

Chief Accounting Officer

Reduce Bad Debt Across Every Community

See how Sunbound helps operators catch issues early, improve collections, and prevent aging before it starts.

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